Customer Stories

See how companies around the globe use ProcedureFlow

We’ve helped over 120+ companies around the world transform their procedural knowledge management.

Procedureflow Partners
Allergan Aesthetics
Pharmaceutical

Allergan Aesthetics

How ProcedureFlow helps Allergan Aesthetics reduce callbacks by 91%

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Heartland Dental
Healthcare

Heartland Dental

How ProcedureFlow helps Heartland Dental improve agent experience by aligning processes

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Assumption Life
Insurance

Assumption Life

How ProcedureFlow helps Assumption Life simplify procedures and reduces onboarding time by 25%

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Whirlpool
Manufacturing

Whirlpool

How ProcedureFlow becomes Whirlpool’s important tool for onboarding and process learning to bring significant impact on both time to proficiency and escalations.

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Trumark Financial
Finance

Trumark Financial

How ProcedureFlow helps Trumark Financial minimize complexity and improve the overall agent and member experience

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Collabria
Finance

Collabria

How Collabria improves their service quality and the accuracy of their information through a centralized visual knowledge base.

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Assurant
Insurance

Assurant

How Assurant delivers the best possible customer experience and empowers associates become experts faster with ProcedureFlow.

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Keyano College
Post-Secondary Education

Keyano College

How ProcedureFlow helps Keyano maintain documentation processes and reduces training time from several months to just a few weeks.

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Medavie Blue Cross
Health Insurance

Medavie Blue Cross

How Medavie Blue Cross delivers excellent member service and handles complex procedures by capturing knowledge and employee experience into ProcedureFlow.

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NB Power
Energy

NB Power

NB Power centralized their knowledge and experience in ProcedureFlow and allows both new and existing employees to become experts faster.

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Wyndham Hotels & Resorts
Hospitality

Wyndham Hotels & Resorts

Wyndham Hotels & Resorts accelerates their agent’s training and ramp up to proficiency with ProcedureFlow.

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Gardiner Pole Systems
Services

Gardiner Pole Systems

How ProcedureFlow captures knowledge and experience and empowers Gardiner Pole Systems’ employees to provide excellent customer service.

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Liberty Utilites
Energy

Liberty Utilities

How Liberty Utilities centralizes their process documentation and continuously improves their operations with ProcedureFlow.

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JM Bullion
E-commerce

JM Bullion

JM Bullion rolls out and manage systems and procedures with ProcedureFlow to ensure excellent award winning customer service.

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311 Center
Government

311 Center

How the 311 center manages their information and call scenarios and reduced training time by 50% with ProcedureFlow.

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Telecommunications
Telecommunications

Telecommunications

How ProcedureFlow improves the telecommunications company’s agent and customer experience with visual procedural knowledge management.

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Our users love ProcedureFlow

I like what ProcedureFlow has to offer most in terms of how it can reduce training time for new employees by over half. Using the solution, all employees gain an understanding of how to operate within the organization. ProcedureFlow enables users to manage all procedural documentation and resources via a single platform.

Camila L. Senior Human Resources Analyst

ProcedureFlow is an intuitive software. With just a few steps, we can map out the detailed procedures to be followed from that moment on. Real-time updating of the dashboards enhances consistency among all agents working simultaneously.

David N. Data Specialist

I have used ProcedureFlow with 3 organizations and appreciate how easy it is to use for all user groups. In all cases, it became the 'living' single source of truth for their processes. I tend to use the tool collaboratively so subject matter experts are fully engaged in the mapping process and the validation. It helps with buy-in and change management when processes are refreshed.

Kim H. Business Consultant- ERP Process Mapping, Project and Change Manager

Industry leader in Knowledge Management and Standard Operating Procedures

ProcedureFlow continuously ranked as an industry leader based on our customers' reviews.

G2 rated 4.7 out of 5
g2 leader
g2 best estimate roi
g2 easiest to use
g2 easiest to do business with
g2 fastest implementation
g2 easiest setup

Ready to re-imagine your knowledge base?

See how ProcedureFlow turns long processes into visual guides to improve your customer and employee experience.