Customer Success Stories

Keyano College

Improving internal processes to better support students.

Medavie Blue Cross

Reducing training by two weeks and decreasing escalations to tier two by 40%.

NB Power

Taking live calls from customers 8 days sooner.

Wyndham Hotels & Resorts

Reducing cross-training time by over 90%.

Gardiner Pole Systems

Growing and protecting their family business.

Liberty Utilities

The first step to continuous improvement.

JM Bullion

Improving critical operating processes.


Increasing efficiencies in compliance audits.

YMCA Newcomer Connections

Spending less time looking and more time doing.

Trauma Healing Centers

Improving speed, accuracy, and patient care.


Committing to performance excellence and continuous improvement.

311 Center

Improving quality while reducing training time by 50%.

Law Firm

Increasing efficiency and decreasing training time.

Telecommunications Company

Decreasing average handle time by 12% for tenured employees.

Happy customers

Using ProcedureFlow has decreased our cross-training time by 61%, and our trainees are now taking live calls from customers 8 days sooner.

Jill Ferro
Jill Ferro

Manager of Customer Relations and Infrastructure

You have to get this. It has been life changing!

Candice Crossley
Candice Crossley

Organizational Development Administrator - Human Resources

ProcedureFlow allows our CSR’s to easily drive through our complicated systems and processes. It lets them focus on offering the best service to our members As a result, we reduced the number of calls to our Tier Two support line by 50%. This has a significant impact to our customer service and to our bottom line.

Director of Member Experience

We absolutely would be in a pickle if we did not have ProcedureFlow during this pandemic time. It has changed our world! We love it!

Best Practices Manager
Read more customer reviews:
ProcedureFlow is used by many great organizations, including:
Medavie Blue Cross Los Angeles Department of Water & Power Wyndham Hotels & Resorts NB Power Bulletproof Solutions Gardiner Pole Systems Liberty Utilities Innovatia JM Bullion Nova Scotia Power Trumark Financial Credit Union Keyano College Vokser El Rio Gradnde COCC Urology of San Antonio

Try ProcedureFlow free for 15 days

Does your organization already use ProcedureFlow? Log in or find your organization.

Or, contact us at or 1-888-827-3918.