Using ProcedureFlow has decreased our cross-training time by 61%, and our trainees are now taking live calls from customers 8 days sooner.
Manager of Customer Relations and Infrastructure
You have to get this. It has been life changing!
Organizational Development Administrator - Human Resources
ProcedureFlow allows our CSR’s to easily drive through our complicated systems and processes. It lets them focus on offering the best service to our members As a result, we reduced the number of calls to our Tier Two support line by 50%. This has a significant impact to our customer service and to our bottom line.
We absolutely would be in a pickle if we did not have ProcedureFlow during this pandemic time. It has changed our world! We love it!