We now have a living source of information that people actually willingly open up and refer to. We can ensure we’re all on the same page across any department. We’re not as vulnerable to turnover. Training has been improved and even refreshers are easy!
In a rapidly growing company, procedures and knowledge inconsistencies are common, even when you have training documentation and employee manuals. It’s difficult to ensure consistency in execution, and the maintenance of written standard operating procedures is cumbersome and time consuming. The solution? Implement an easy-to-use knowledge management tool that has all employees operating consistently 100% of the time!
Recognized by Inc. 500 as the fastest growing supplier of precious metals in the United States, JM Bullion offers a huge selection of the highest quality gold, silver, copper, platinum and palladium products, allowing its customers to purchase bullion they can physically hold, as opposed to merely owning “on paper”. Working directly with mints and distributors, JM Bullion is the price leader for their industry and provides their investors with award winning customer service.
JM Bullion first learned about ProcedureFlow in the context of call scripting; however, it soon became clear that it could be used for nearly everything! In fact, they now use ProcedureFlow for customer service, billing, returns and claims, human resources, merchandising, procurement, IT and financial processes.
I’m a total fan of ProcedureFlow. If you’re of the e-Myth mindset and want to roll out and manage systems and procedures, then you need to check them out. A well executed implementation of their software will help you improve your company substantially.
There were key strategic factors that lead JM Bullion to implement ProcedureFlow:
See how ProcedureFlow turns long processes into visual guides to improve your customer and employee experience.