Make Government Service More Serviceable
Turn complex government processes and ever-changing regulations into an expert source of information your employees can trust and navigate with confidence.
Our Government Partners:
Customer Impact
0%
Reduction in
Training Time
0%
Reduction in
Trainer Preperation
0%
Reduction in
Operating Costs
It's about more than serving up the right knowledge
Succession Planning
Institutional knowledge is walking out the door as tenured employees reach retirement and take decades of know-how with them.
Change Management
Agents are overwhelmed by constantly changing procedures that are undocumented, hard to find, and nearly impossible to follow in real time.
Risk Reduction
Regulated topics come with heavy compliance standards and can become costly when errors happen and misinformation is provided.
Give processes the same attention you give to the public
Critical Knowledge
Capture decades of expertise before it walks out the door
As seasoned staff retire, institutional knowledge is at risk of disappearing forever. Now you have a succession plan you can count on.
- Turn expert knowledge into clear, visual guides that are easy to understand
- Create a trusted source that anyone can navigate, no matter their experience
- Ensure sharing and insights happen across every regulation and role
Quality Service
Create confidence amongst the complexity
Agents can't deliver great service to the community if they're constantly asking the experts or digging through scattered documents and endless policy updates.
- Reduce ramp time and dependency on team leads
- Eliminate the need to memorize complicated policies
- Decrease wait times with task automation and clear direction
Compliance
Stay on top of the latest rules and regulations
When regulations shift or policies change, your agents need the right information—right away, and you need to stay ahead of the audits.
- Allow employees to submit change requests for approval
- Crowdsource changes and foster collaboration between employees
- Avoid costly risks with a full audit trail of process changes
Trusted by leading organizations
Hear from our customer
"This is one of the easiest products I’ve used in my call center career, and we have seen immediate improvements in the center. It’s easy to set up, maintain, and use.
Our training immediately was reduced by 2 weeks; our agents use it every single day and we have fewer errors. And the support provided by the Procedureflow Team is first class!"
Operations Manager,
Dallas 311
