Use small hyperlinked flowcharts to represent complex expert knowledge. Working through your processes in a visual and logical way will help you spot waste and make improvements right out of the gate.
Quickly add the right people to the process and assign ownership. User invites and permissions are simple and intuitive. Give your IT team a well-deserved break.
Now that everyone can see inside the heads of your experts, use the flows to reduce training and mentoring time by 50-90%. Watch quality go up and task completion time go down.
Let your team suggest changes in a meaningful way and create engagement by approving their suggestions. Promote social collaboration and sharing of best practices.
As your whole team starts to engage in the process, watch consistency and customer experience soar. Change notifications keep everyone up to date with all the latest process changes.
Run a quick report to see who is looking at their change notifications. You can also see who has logged in recently and coach employees who are falling behind.