Remove process complexities around coverage, enrollment and claims
Equip contact center and back office teams with visual knowledge that is easily searchable and consumable and let ProcedureFlow guide your employees through complex procedures.
Trusted by leading organizations around the world
Results seen across our healthcare insurance customers
61%
Faster cross
training
>
7k
Mentor assist
calls eliminated
10%
Reduction in
average handle time
Improving member access, care and experience
starts with your agents
Reduce Training Time
ProcedureFlow provides visual step-by-step guides that simplify complex processes, enabling users to quickly understand and follow procedures — as they’re onboarding and learning.
Increase Ramp to Proficiency
By providing easy access to relevant knowledge, ProcedureFlow can reduce the time it takes for agents to get up to speed, which can help improve performance and subject matter expertise.
Eliminate Process Errors
Regularly align end-to-end business processes by having every employee working with the same, centralized information to ensure members get the information they need — when they need it.
See how visual knowledge guides agents
through any call type
Inquiries
Coverage
ProcedureFlow simplifies complex processes related to benefits eligibility and usage by providing visual flows that guide agents through each step, ensuring accuracy and consistency.
With centralized access to relevant information, ProcedureFlow streamlines the determination of eligibility, simplifies the enrollment process, and facilitates the tracking and utilization of benefits, enhancing efficiency and reducing errors.
Services
Enrollment
Experience a transformative shift in membership and enrollment processes with ProcedureFlow. Say goodbye to manual and error-prone methods, and embrace a collaborative solution that simplifies and enhances the entire membership journey.
Allowing agents to quickly respond to member requests for new or existing service changes during open and peak seasons has never been easier.
Processing Claims
Seamless intricate claims procedures
With ProcedureFlow's intuitive interface, intricate claims procedures are simplified into easy-to-follow visual flows. This enables claims processors to navigate each step seamlessly, ensuring consistency and reducing the risk of errors.
From initial intake to final resolution, ProcedureFlow guides users through the entire claims process, eliminating confusion and minimizing the need for extensive training.
Hear from our customer
“ProcedureFlow allows our CSR’s to easily drive through our complicated systems and processes. It lets them focus on offering the best service to our members. As a result, we reduced the number of calls to our Tier Two support line by 40%. This has a significant impact to our customer service and to our bottom line.”
Director of Member Experience,
Medavie Blue Cross
