ProcedureFlow Certified Partners
From technology partners to independent consultants, partners are changing the way organizations manage procedural knowledge to improve the customer experience.
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Referral Partner
Brohawk
Brohawk Solutions, LLC is a consulting company rooted in the Contact Center Industry focused primarily on small to midsized contact centers. The guiding principle is to improve the Employee Experience to drive the Customer Experience through an alignment of people, processes, and technology. Through deep industry relationships, Brohawk Solutions, LLC can provide solutions for those people, process, and technology challenges you may be encountering.
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Referral Partner
Call Simulator
Call Simulator™ is an immersive Conversational AI and Generative AI SaaS platform designed to develop core competencies through conversation-based training. Call Simulator's unique Scenario Studio™ empowers Learning & Development (L&D) professionals to easily generate and customize any number of practice scenarios and provides an environment for Learners to Safely Practice to Perfection™ at scale.
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Value Added Reseller
Carahsoft
Carahsoft Technology Corp. is the trusted government IT solution provider combining technology expertise with a thorough understanding of the government procurement process to help federal, state, and local government agencies select and implement the best solution at the best possible value. As a top-ranked GSA Schedule Contract holder, Carahsoft is the largest government partner and Master Government Aggregator for vendors like ProcedureFlow. Together, we empower government agencies to make informed decisions and achieve operational excellence in the ever-evolving tech landscape.
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Referral Partner
Cinareo
Cinareo provides workforce insights that greatly assist contact centers in strategic capacity planning and financial analysis. With advanced planning and assessments for up to 3 years and budgeting that covers agent and support staff costs to address attrition, recruitment, and training, Cinareo seamlessly integrates with ANY workforce management platform to save you valuable time and optimize your financial resources.
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Referral Partner
Contact Strategies
Contact Strategies Inc. is an independent consulting firm that has provided effective and customized solutions for more than 300 contact centres of various sizes (small, medium and large operations) at different stages of development in Canada, the US, Philippines, India, Latin America and Taiwan. Collectively, the principals have more than 50 years of contact centre experience helping clients establish or expand their centres while achieving results.
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Value Added Reseller
Deloitte
Deloitte offers a wide range of services including audit & assurance, consulting, financial advisory, risk advisory, tax, and related services to both public and private clients across various industries. With a global network of member firms in over 150 countries and territories, Deloitte serves four out of five Fortune Global 500® companies, providing exceptional capabilities, insights, and solutions to tackle the most complex business challenges.
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Referral Partner
Enable Leaders
Enable Leaders is a dynamic consulting firm renowned for its expertise in competitive intelligence, data, and knowledge management. As a valued resource for organizations aiming to streamline operations and improve efficiency, they offer comprehensive solutions tailored to training, knowledge management, and organizational optimization. With their deep understanding of competitive intelligence and data management, Enable Leaders empowers businesses across diverse industries to drive greater efficiencies and achieve their goals.
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Referral Partner
Enterprise Knowledge
Enterprise Knowledge (EK) is a services firm that integrates Knowledge Management, Information Management, Information Technology, and Agile Approaches to deliver comprehensive solutions. Our mission is to form true partnerships with our clients, listening and collaborating to create tailored, practice, and results-oriented solutions that enable them to thrive and adapt to changing needs.
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ISV | Value Added Reseller
Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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Referral Partner
ILV Consulting
ILV Consulting empowers contact center employees with essential skills to enhance engagement, drive performance, and deliver outstanding results. With over 20 years experience in employee engagement and organizational change, they specialize in reversing disengagement and ineffective transformations, ultimately leading to operational excellence.
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Value Added Reseller
Incoho
Incoho Consulting Group (ICG) is a leading boutique management consulting firm focused on delivering value to our customers. We have been trusted advisors to the world's foremost organizations. Incoho Consulting Group is a partner-owned firm, committed to helping clients achieve immediate impact and growing advantage on their most mission-critical issues.
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Referral | Value Added Reseller
Innovatia
Innovatia is a leading provider of knowledge management and content solutions, helping businesses overcome content challenges and improve operational efficiency. With over 20 years of experience, they specialize in content strategy, documentation, learning services, and AI solutions, serving industries such as healthcare, finance, manufacturing, energy, technology, and telecommunications.
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Value Added Reseller
Interact Coach
InteractCoach is a tool and methodology founded by Michael Seeger, that accelerates training and enhances the performance of customer contact personnel. InteractCoach harnesses ProcedureFlow’s impressive capabilities to accelerate the implementation of our proven methodology, evolved over two decades of successful client implementations.
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Referral Partner
Nick Aldewereld
Through insight into many companies and training, Nick Aldewereld has developed services for SMEs and with each client, Nick develops a tailor-made approach and results are guaranteed. Consultative services provided include, social media management and internet marketing, sales strategy, along with IT and Telecom advice.
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Referral Partner
Payne Consulting
Payne Consulting specializes in risk management, cost optimization, knowledge management, efficiency enhancement, and profitability improvement. With experience across industries, especially regulated sectors like finance, healthcare, and government, they help organizations drive profitability and streamline operations.
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Referral Partner
PCI Pal
PCI Pal is a leading provider of PCI compliance and data security solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.
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Value Added Reseller
PEAS
Professional Executive Associates (PEAS) delivers specialized support services tailored for executive leadership, empowering executives with strategic planning, expert project management, and operational efficiency solutions. Their unique approach has evolved to function as a fractional Chief of Staff, taking charge of critical tasks and optimizing workflows for organizational success.
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Referral Partner
Precision Point
Precision Point Partners (P3) is a global advisory firm that consults with companies to help transform their customer experiences and their contact centers. P3 believes that innovation comes in many forms, and one of its greatest forms is when an organization can move from an old process to a new purpose. Empowering, driving, and implementing this type of innovation is where P3 shines.
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Referral Partner
Premier Risk Solutions
Premier Risk Solutions (PRS) is a leading provider of security consulting, embedded security workforce, and executive protection services. With a global network of seasoned professionals in over 80 countries, they offer customized strategies and support to clients, allowing for optimal agility and scalability.
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Referral Partner
Priority Optimization
Ed Hahn, founder of Priority Optimization, has 10+ years of experience in call centers. He has led the foundational growth of ‘All Things Call Centers’ both strategically and operationally specializing in smaller call centers experience short-order rapid growth situations. Priority Optimization can help identify areas of opportunity in processes, productivity, and technology to help reduce costs and increase overall efficiency.
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Referral Partner
RightWFM
RightWFM specializes in providing tailored workforce management solutions across call centers, healthcare, retail, and government institutions. With services including process optimization, WFM training, and managed services, they pay emphasis on attentive listening to deeply understand clients' needs, and provide practical solutions to drive effective organizational change.
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Value Added Reseller
Raybern Consulting
Raybern Consulting empowers utilities to achieve operational excellence. As a certified Women Business Enterprise (WBE) in MA, their experienced team offers expertise in billing & meter replacement, operational mapping, workflow development, succession planning, and change management. Committed to delivering value, Raybern Consulting serves over 120 utilities, municipalities, government, and service industries across 13 states.
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ISV | Referral Partner
Salesforce
Salesforce is cloud-based CRM software. It makes it easier for companies to find more prospects, close more deals, and connect with customers in a whole new way, so they can provide them with amazing service at scale.
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Value Added Reseller
Skewb
Skewb are a team of utility industry experts, we don’t apply theoretical models or force fit solutions, we deliver our services based on our experience of what works, and in a way, we know is achievable. Skewb seek to address the key challenges faced by the Utilities sector by developing long term sustainable partnerships, positively disrupting the industry, and delivering outcomes for our clients. Skewb has lived and breathed the utility world, experienced the journey that organisations and their teams are going through, and we speak their language!
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Referral Partner
Think Service First
We know good service when we see it and we make good service into an EXCEPTIONAL experience. Our consultative experts will help you transform your customer experience through operational practices and technology enhancements. We take the best of what you have, optimize it, and provide a roadmap for your future success.
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Value Added Reseller
Turnkey Solutions
Turnkey Solutions,LLC is a nationally recognized consulting firm founded in Atlanta, Georgia in 2002. They are a certified 8(a), EDWOSB (Economically Disadvantaged Woman Owned Small Business) firm that specializes in the citizen experience. Their vision is to change the face of government all over the globe. They are the premier citizen experience partner for the public sector and utility markets, increasing trust in government and utilities through greater transparency, understanding of their citizens, streamlined processes, improved technology, and employee awareness.
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Referral Partner
Voyage Advisory
Voyage Advisory is a management consulting firm focused on driving change to elevate customer experience, save companies time, money and aggravation. The team works with large-scale enterprises, contact centers and back office environments, and has expertise in facilitating sessions with clients, gathering requirements and developing process maps and standard operating procedure documentations.
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Value Added Reseller
What Works Consultants
What Works Consultants believes business problems should never be faced alone. As the C-level's best friend, it is our mission as a management consulting firm to help organizations accomplish great missions by guiding leaders through change. We utilize research, process improvement, internal communication, and talent optimization to produce results, and to prove ourselves indispensable in their operations. What Works Consultants is powered by a team of experts in research, process development, internal communication management, and training development. Together, we act as a member of your team to solve pressing business problems to increase your revenue, save you time, and lock in process change for the long run.
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Referral Partner
WFM XL
WFM XL offers an all-encompassing workforce management service that breaks boundaries and drives operational excellence. Empowers workforce strategies through audits, process design, software integration, change management, and expert coaching across industries like health care, retail & government institutions.
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Referral Partner
Zappix
Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions such as Visual IVR, On-Demand Apps, Outbound Engagement, and RPA. The cloud-based platform enables workflow automation, rapid deployments, and integration with back-end systems while providing a comprehensive Analytics Suite. Zappix helps reduce cost, improve customer experience, create new revenue opportunities using targeted promotional banners, and automate revenue-generating use cases.
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Become a ProcedureFlow Partner
Increase the value of your offering by adding a unique Knowledge Management solution
that will transform the customer experience.