ROI Calculator

Discover the financial impact of your agents’ time to proficiency

Our ROI calculator determines the cost of new agent proficiency in your contact center and the potential savings that can be achieved with a visual knowledge management platform.

How many agents are hired at a time (on average)?

Average number of new hires per class

people

What is the average hourly rate for new hires?

dollars/hour

Total class time (weekends excluded)

How long do agents spend in facilitated training before taking their first call?

days

Total nesting time (weekends excluded)

How long is the period between training and production where agents begin taking calls in a controlled setting with abundant support?

days

Total ramp time

How long does it take for agents to reach full independence in all functions?

months

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