Move from Garbage to Governance
A strong knowledge management strategy, grounded in clear processes and governance, ensures both agents and AI perform with accuracy and confidence.
Good knowledge starts with good governance.
Ensure your knowledge is ready for AI and agents of the future with a visual knowledge management platform that puts governance first.
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Why Knowledge Governance Matters
Without a solid knowledge management structure and strategy, AI and agents will only amplify the errors and gaps in your content.
AI-Readiness
AI is only as good as the knowledge it’s built on and can quickly become a confident liar.
Service Quality
When the wrong knowledge is delivered, customer get inconsistent support and service suffers.
Risk Reduction
Highly regulated processes are hard to follow and can quickly lead to costly errors without guardrails.
Productivity
Scattered and unmanaged content slows agents down, eroding confidence and performance.
Scalability
Knowledge must grow with your team and business without sacrificing accuracy or control.
0%
of the average US company's knowledge is redundant, obsolete or trivial
0M
Poor data quality costs organizations an average of $12.9 million annually
0%
of AI projects that lack integration to modern KM systems will fail to meet their CX and operational goals
0%
of IT leaders report that poor knowledge management makes them unable to leverage AI
Sources:
Gartner: Data Quality: Why It Matters and How to Achieve It / Knowledge Management Market Guide
Veritable: IT Leaders Approach to Data Management
Procedureflow Knowledge
Governance Framework
Our proven framework helps organizations create the structure, roles, and accountability needed to keep knowledge accurate, consistent, and trusted by both humans and AI.
Knowledge Assessment
& Content Strategy
Define how content be captured, created, and managed to ensure standardization and consistency.
Roles
& Responsibilities
Create ownership, accountability, and expectations for who is managing processes and approvals.
Training
& Enablement
Evaluate training needs and develop a plan for ongoing employee coaching, adoption, and onboarding.
Objectives
& KPIs
Set benchmarks for usage and maintenance to support data-driven decisions and track results.
Change Management
& Communication
Drive awareness, desire, and adoption with a clear plan that prepares teams for ongoing changes.
Continuous
Improvement
Iterate on best practices, manage risk, and leverage data to scale with your team and processes.
Garbage In = Garbage Out
Don’t let bad knowledge impair your AI and customer experience.
- Multiple sources of knowledge living in silos
- Expert knowledge is not being captured
- Outdated, untrusted, and out of control
- No ownership or accountability
- Costly mistakes and compliance risks
Multiple sources of knowledge living in silos
Governance Guardrails
Ensure agents and AI are leveraging knowledge they can count on.
- Create a centralized source of trusted processes
- Encourage collaboration and knowledge sharing
- Embrace change management best practices
- Define proper approvals and crowdsource updates
- Provide reliable, consistent, and accurate support
Create a centralized source of trusted processes
See where your knowledge stands
Take our FREE assessment to review the current state of your knowledge and get a personalized action plan to help get you started on the path to better governance.
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