Reduce training time by 75%
Help agents reach proficiency faster. Give new agents the tools they need to independently assist customers with confidence.
Transformative results
12%
Faster Average Handle Time
40%
Reduction in Escalations
+50%
Reduction in Training Time
11%
Improvement in Operating Costs
See how it works
See how contact centers train
faster and smarter
Confident Agents & Happy Customers
Give your agents the tools they need to succeed and empower them to make your customer experience the best it can be.
Custom built for agents
Create processes that are easy for anyone to follow. Give your agents a step-by-step guide for every type of customer scenario.
Create a better CX
Shorten your AHT and reduce escalations. Empower your agents to provide the best possible customer service.
No more searching
Spend less time searching for information and more time helping customers. Get the answers you need at the exact moment that you need them.
Duplicate top performers
Give everyone the knowledge and expertise of your top performers. Ensure your team's processes are consistent with your best employees' actions.
Engage your team
Allow the people closest to your customer to contribute to making your processes more accurate and easier to use.
Hear from our customer
"We love ProcedureFlow because it reduces ramp time and employees can start doing work right away."
Director of Operations Wyndham Hotel GroupWyndham Hotels & Resorts saw a 90% reduction in training time.
The contact center solution you've been looking for:
- An agent's guide through complex calls
- A place for all of your contact center's information
- Manager's solution for continuous improvement
- Training & support tools for your agents, team leads, and supervisors
Empower your operational teams
with visual processes
Or, contact us at sales@procedureflow.com, or 1-888-827-3918.