Power up your processes

Transform your lengthy word documents into simple visual steps that anyone can follow.

Information everyone can find

Stop searching for information and focus on what matters most, your customers.

Information everyone can find

Consistency across teams

Ensure that everyone is working with the same information, delivering consistent customer service.

Consistency across teams

A utility's secret to success

Document your processes in a platform that's used by the world's leading utility companies.

A utility's secret to success

Be ready when disaster strikes

Visually map your processes to respond quickly and efficiently to high call volumes during unplanned outages.

Reduce risk

Provide agents with a complete, easy to follow emergency process making sure critical steps aren’t missed.

Reduce risk

Train fast

Quickly train employees from other parts of the business to
handle overflow calls.

Train fast

Confident agents

CSR’s are confident knowing they have everything they need in front of them to update and provide minute by minute changes immediately.

Confident agents

Real customers. Real results.

"Using ProcedureFlow has decreased our cross-training time by 61%, and our trainees are now taking live calls from customers 8 days sooner."

NB Power leveraged ProcedureFlow for training and on the job support and reduced training time by 61%. With an expert guide readily accessible to advisors, NB Power was able to remove their mentor assist line, eliminating 7,000 calls per year.

A utility's secret to success

  • An agent's guide through complex calls.
  • A place for all of your contact center's information.
  • Manager's solution for continuous improvement.
  • Training & support tools for your agents, team leads, and supervisors.

61%

Faster cross training

7,000

Mentor assist calls eliminated

11,500

Hours saved from reduced mentor assist calls

Try ProcedureFlow free for 15 days

Does your organization already use ProcedureFlow? Log in or find your organization.

Or, contact us at sales@procedureflow.com or 1-888-827-3918.