Stop searching for information and focus on what matters most, your customers.
Ensure that everyone is working with the same information, delivering consistent customer service.
Document your processes in a platform that's used by the world's leading utility companies.
Provide agents with a complete, easy to follow emergency process making sure critical steps aren’t missed.
Quickly train employees from other parts of the business to
handle overflow calls.
CSR’s are confident knowing they have everything they need in front of them to update and provide minute by minute changes immediately.
"Using ProcedureFlow has decreased our cross-training time by 61%, and our trainees are now taking live calls from customers 8 days sooner."
NB Power leveraged ProcedureFlow for training and on the job support and reduced training time by 61%. With an expert guide readily accessible to advisors, NB Power was able to remove their mentor assist line, eliminating 7,000 calls per year.