Put to rest the never-ending knowledge base or share drive that make it difficult to find the answers you are looking for.
Reduction in training and onboarding
Reduction in operating costs
Increase in First Call Resolution
Improvement in Average Handle Time
Visual step-by-step procedures eliminate the need to memorize hundreds or thousands of process flows.
Reduce escalations by ensuring employees gather the right information at the right time to help them resolve issues.
Whether hybrid or remote, help employees quickly master their work without extensive, tedious training and rote memorization.
Digitizing processes ensures that best practices are captured, even when there is employee turnover.
ProcedureFlow, gave us a new way of creating processes. We were able to get rid of the bulk of physical processes and now everything lives in one place.Christine Bollendorf Assistant Vice-President, Member Services Operations
ProcedureFlow is an integral part of our employee performance architecture to successfully transition employees from training to production, support employees through change, and evaluate process adherence. It’s also a medium to facilitate process improvement discussions to continuously improve employee behaviour, customer experience, and adherence to legal, compliance and regulatory requirements.Amanda Menard Director of Operations Administration
Prior to ProcedureFlow we always had to go back and remember versions 1.12 or 1.13. With ProcedureFlow I was able to easily make changes to the flow and they would instantly be reflected in the knowledgebase.Alex Loveridge Collabria