Imagine having the knowledge of your company's smartest people at your fingertips; advising you, giving direction and passing along their valuable experience.Watch a product demo
ProcedureFlow turns your company’s processes and expert information into an accessible, easy to use management tool.
In 16-20 hours you can create flows that will instantly guide new employees through what would normally require 3-5 days of classroom training.
Employees are confident as they follow the connected procedure flows. They require less mentoring, produce higher quality work and finish the work faster.
Users can submit changes and get them approved quickly. This creates engagement within teams and promotes sharing of best practices.
“ProcedureFlow simplifies the job of our customer service representatives. It takes away stress, helping them focus on the caller and providing the best service possible.”
Managing your processes properly delivers benefits to every aspect of your business. You’ll see improvements companywide.
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Our customers consistently reduce training by 50-90%.
If you reduce training time you would think quality scores would suffer. Our customers however report double digit increases in quality scores.
It normally takes 6-12 months to ramp someone to proficiency. Why? You can train a rule of thumb, but it's the exceptions that get you. ProcedureFlow can cut your mentoring time by 50%.
When you use best practices and subject matter expertise, you complete tasks faster. It takes less time to do a thing right than to explain why you did it wrong (H. Longfellow)