Turn employees into top performers
A next-generation knowledge base to accelerate employee proficiency from day one.
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Tired of endlessly searching?
Put to rest the never-ending knowledge base or share drive that make it difficult to find the answers you are looking for.
- Issues staying up to date with newest versions of documents
- Overwhelming new employees with multiple procedures at once
- Frustrations around long and tedious training and onboarding
- Uncertainty around which processes to review and manage first
A better way to manage your knowledge
- Eliminate duplications
- Increase quality and performance
- Accelerate training and onboarding
- Improve process creation and maintenance
120+ customers have achieved incredible results
75%
Reduction in training and onboarding
11%
Reduction in operating costs
6%
Increase in First Call Resolution
12%
Improvement in Average Handle Time
A knowledge management software designed for the modern workplace
Accelerate Time to Proficiency
Visual step-by-step procedures eliminate the need to memorize hundreds or thousands of process flows.
Make Customers Happy
Reduce escalations by ensuring employees gather the right information at the right time to help them resolve issues.
Increase Employee Satisfaction
Whether hybrid or remote, help employees quickly master their work without extensive, tedious training and rote memorization.
Create a Single Source of Truth
Digitizing processes ensures that best practices are captured, even when there is employee turnover.
Hear from our customers!
ProcedureFlow, gave us a new way of creating processes. We were able to get rid of the bulk of physical processes and now everything lives in one place.
Christine Bollendorf Assistant Vice-President, Member Services Operations
ProcedureFlow is an integral part of our employee performance architecture to successfully transition employees from training to production, support employees through change, and evaluate process adherence. It’s also a medium to facilitate process improvement discussions to continuously improve employee behaviour, customer experience, and adherence to legal, compliance and regulatory requirements.
Amanda Menard Director of Operations Administration
Prior to ProcedureFlow we always had to go back and remember versions 1.12 or 1.13. With ProcedureFlow I was able to easily make changes to the flow and they would instantly be reflected in the knowledgebase.
Alex Loveridge Collabria