Online and Instore

End-to-End Customer Service Solutions

Empower your team to provide top-notch service whether it’s a customer’s first interaction with your brand or post-purchase customer care.

Transformative results

12%

Faster Average Handle Time

40%

Reduction in Escalations

+50%

Reduction in Training Time

11%

Improvement in Operating Costs

See how it works

See how teams improve
customer experience

Customer Service Agent

Real-time guidance for customer care agents

Empower agents to work confidently and independently sooner without assistance from supervisors.

Back-office teams

Support for back-office teams

Simplify exchanges, refunds, and warranty claims with highly visual processes that give employees the information they need at the exact moment they need it.

On-floor Customer Service

Information on the go for retail associates

With quick and easy access to information on a tablet or smartphone, employees receive the guidance they need to better assist customers.

Scenario Based Learning

Help employees get up to speed faster with scenario-based training

Our scenario-based training helps employees work productively sooner and accelerates training and onboarding time by 75%!

Reduce Complexity

Simplify complex systems and processes

Help employees navigate complexity with visual step-by-step guidance that makes even the most challenging systems easy for employees to use.

Create better CX

Create a better customer experience

Increase consistency and reduce errors to ensure that your customer experience is always the best it can be.

A solution custom built for your business

  • Training and support for new hires
  • Step-by-step guidance through complex scenarios
  • Real-time updates on process changes
  • Quick and easy access to information
  • Analytics to help you continuously improve

Ready to transform your knowledge base?

See how ProcedureFlow turns long processes into visual guides to
improve your customer and employee experience.

Get a Demo