Online and Instore

End-to-End Customer Service Solutions

Empower your team to provide top-notch service whether it’s a customer’s first interaction with your brand or post-purchase customer care.

Transformative results


Faster Average Handle Time


Reduction in Escalations


Reduction in Training Time


Improvement in Operating Costs

See how it works

See how teams improve
customer experience

Customer Service Agent

Real-time guidance for customer care agents

Empower agents to work confidently and independently sooner without assistance from supervisors.

Back-office teams

Support for back-office teams

Simplify exchanges, refunds, and warranty claims with highly visual processes that give employees the information they need at the exact moment they need it.

On-floor Customer Service

Information on the go for retail associates

With quick and easy access to information on a tablet or smartphone, employees receive the guidance they need to better assist customers.

Scenario Based Learning

Help employees get up to speed faster with scenario-based training

Our scenario-based training helps employees work productively sooner and accelerates training and onboarding time by 75%!

Reduce Complexity

Simplify complex systems and processes

Help employees navigate complexity with visual step-by-step guidance that makes even the most challenging systems easy for employees to use.

Create better CX

Create a better customer experience

Increase consistency and reduce errors to ensure that your customer experience is always the best it can be.

Hear from our customer

"ProcedureFlow is the easiest platform I’ve ever documented processes on. Our team loves how user-friendly it is, the simplicity of navigating complex processes, and being able to make quick changes anywhere, anytime."

Ashley Salter, Training and Development Program Manager Brooks Running

A solution custom built for your business

  • Training and support for new hires
  • Step-by-step guidance through complex scenarios
  • Real-time updates on process changes
  • Quick and easy access to information
  • Analytics to help you continuously improve

Ready to transform your knowledge base?

See how ProcedureFlow turns long processes into visual guides to
improve your customer and employee experience.

Get a Demo