Contact Center Agent

Create a Better Customer Experience

Empower agents to assist customers sooner with confidence.

Transformative results


Faster Average Handle Time


Reduction in Escalations


Reduction in Training Time


Improvement in Operating Costs

See how it works

See how teams reach
proficiency faster

Customer Service Agent

Improve customer service

Equip agents with everything they need to make your customer experience the best it can be. ProcedureFlow supports agents with the information they need to provide top-notch service.

Agent with stopwatch

Accelerate time to proficiency

Help employees work confidently sooner without assistance from supervisors. ProcedureFlow’s visual contact scenarios help teams reduce training time by 75%!

Create a better CX

Improve consistency and reduce errors

Build processes that are simple to follow and eliminate the need for judgement calls. Drive consistency across every customer interaction and reduce costly errors.

Manage quickly changing information

Manage quickly changing information

Keep up your agents up to date with the latest prices, bundles, and policies to ensure your customers receive accurate information on your product offerings.

Reduce Complexity

Reduce complexity

ProcedureFlow simplifies your most complex processes so they’re easy for everyone to understand and follow. Visual step by step guidance prepares agents for every type of contact scenario.

Engage your team

Drive efficiency

Empower your team to be productive sooner, reduce AHT, and increase first contact resolution. ProcedureFlow helps every employee work at optimal efficiency from day one.

Hear from our customer

"ProcedureFlow allows your operations team to capture the way your experts think and share it in a way that everyone can use"

Director Contact Center Operations

Decreasing average handle time by 12% for tenured employees

The contact center solution you've been looking for:

  • An agent's guide through complex calls
  • A place for all of your contact center's information
  • Manager's solution for continuous improvement
  • Training & support tools for your agents, team leads, and supervisors

Ready to transform your knowledge base?

See how ProcedureFlow turns long processes into visual guides to
improve your customer and employee experience.

Get a Demo