Our adoption and daily use of ProcedureFlow has not only given us a better view of our current business processes, it has also served to illuminate the areas in which we can improve.
Safety, reliability and customer service that is second to none is important for all businesses. For a natural gas supplier, however, these elements become absolutely critical.
Liberty Utilities is a regulated water, natural gas and electric transmission and distribution utility, delivering responsive and reliable essential services to nearly 800,000 customers in 13 states across the United States and New Brunswick, Canada.
In the highly competitive energy marketplace, Liberty Utilities took a practical approach, including a decision to implement ProcedureFlow, to improve their operations, make a positive change in the business and position Liberty Utilities for future success.
With ProcedureFlow, Liberty Utilities quickly mapped their “as is” processes, allowing them to:
ProcedureFlow is part of the tool kit we use to map our 'as is' processes, in support of our continuous improvement initiatives. It has very much become part of our culture.
In addition to mapping “as is” processes, Liberty Utilities leverages ProcedureFlow to ensure:
By leveraging ProcedureFlow, Liberty Utilities has given their employees one single source of truth and has laid the first stone in their journey toward continuous improvement. Liberty Utilities can also now respond more quickly and efficiently to changes in the marketplace, a critical element to Liberty Utilities’s continued success in the highly competitive energy industry.
See how ProcedureFlow turns long processes into visual guides to improve your customer and employee experience.