Knowledge your
employees
agents
customers
AI
business
can count on!
Turn text heavy processes into easy-to-follow visual guides that remain accurate, collaborative, and compliant. It's knowledge that sets everyone up for success.
Why Visual Knowledge Management?
Our brains process visuals thousands of times faster than text.
Visual knowledge breaks down barriers by presenting information in a way that's intuitive and easy to follow. Clearly guided processes allow employees to quickly grasp critical details and execute tasks efficiently—improving confidence and productivity.
Consistent and Quality Customer Service
85%
Drop in
Escalations
75%
Improvement in
Time to Proficiency
40s
Average Decrease
in AHT
Do you trust your knowledge?
“Artificial Intelligence (AI) and machine learning (ML) technologies do not eliminate the need for establishing a sustainable Knowledge Management program. Rather, they make foundational KM practices even more essential.”
— Gartner
Get your knowledge sources and
strategy in shape with ProcedureFlow!
Knowledge Governance
Create a foundation of expert knowledge that scales with your team and business.
-
Alignment and accountability
-
Standardization and structure
-
Collaboration and compliance
Process Automation
Effortlessly gather data, execute actions, and automate tasks with Power Shapes.
-
Payment calculators
-
Inventory display tables
-
Email triggers and push notifications
Change Management
Crowdsource updates and stay compliant with a full audit trail of changes.
-
Approval and comment history
-
Side-by-side change comparisons
-
Confidential and public permissions
Performance Insights
Understand how your knowledge is working for you with detailed analytics.
-
Top performing content
-
Process adoption metrics
-
Approval reports
Achieve compliance peace of mind
Secure, cloud-based environment for any industry
-
Insurance
Increase process efficiency in coverage management, enrollment processes, and claims handling.
-
Utilities
Navigate billing complexities, service changes, disaster response, and metered services with confidence.
-
Finance
Reduce audit time and ensure optimal financial service experience in banking, lending, investment, and accounting.
Hear from our customers!
ProcedureFlow contributed to a 40-second decrease in AHT, ultimately improving both the employee and customer experience.
We attained a 50% reduction in training time by accelerating the onboarding process and enabling agents to start assisting customers as soon as possible.
We achieved an impressive 98% CSAT score after streamlining processes across every team.
Work with tools your team already uses
ProcedureFlow seamlessly integrates with your everyday applications so employees can easily get the right information, at the right time.
Ready to build processes that drive
confidence and results?
Give your team trusted knowledge they can easily navigate and count on to
provide exceptional service.