Our Capabilities
Streamline contextual knowledge pop-ups in Genesys Cloud
Agent Assist Flow Suggestions
With real-time chat text scanning, Genesys Cloud's Agent Assist empowers agents with instant knowledge base suggestions during customer interactions. But that's not all - harnessing the power of ProcedureFlow's API, the integration automatically extracts flow contents, locating comprehensive, visual knowledge base flows directly in Genesys Cloud.
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how we can integrate into your existing systems.
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