Streamline contextual knowledge pop-ups in Genesys Cloud
Agent Assist Flow Suggestions
With real-time chat text scanning, Genesys Cloud's Agent Assist empowers agents with instant knowledge base suggestions during customer interactions. But that's not all - harnessing the power of ProcedureFlow's API, the integration automatically extracts flow contents, locating comprehensive, visual knowledge base flows directly in Genesys Cloud.
Unify your Agent Experience
We’ll provide an in-depth walkthrough of ProdecureFlow and how we can integrate into your existing systems.