Genesys Integration

Enhance agent productivity with
Genesys and ProcedureFlow

Genesys AppFoundry Partner Genesys Integration
Our Capabilities

Streamline contextual knowledge pop-ups in Genesys Cloud

Agent Assist Flow Suggestions

Agent Assist Flow Suggestions

With real-time chat text scanning, Genesys Cloud's Agent Assist empowers agents with instant knowledge base suggestions during customer interactions. But that's not all - harnessing the power of ProcedureFlow's API, the integration automatically extracts flow contents, locating comprehensive, visual knowledge base flows directly in Genesys Cloud.


See How It Works

Unify your Agent Experience

We’ll provide an in-depth walkthrough of ProdecureFlow and
how we can integrate into your existing systems.

Get a demo