Increase accuracy of claims processed to reduce errors and improve your bottom line. Help employees serve members with ease, and increase first call resolution by 6%.
Ensure your members receive a consistent and seamless customer experience. Empower your team and improve the quality and consistency of service.
Escalate fewer calls to tier 2 representatives. Give employees all the information they need to assist customers on the first call, and reduce peer support.
"ProcedureFlow allows our CSR’s to easily drive through our complicated systems and processes. It lets them focus on offering the best service to our members. As a result, we reduced the number of calls to our Tier Two support line by 40%. This has a significant impact to our customer service and to our bottom line."