Increase accuracy of claims processed to reduce errors and improve your bottom line. Help employees serve members with ease, and increase first call resolution by 6%.
Ensure your members receive a consistent and seamless customer experience. Empower your team and improve the quality and consistency of service.
Help your team navigate the most challenging claims and call scenarios with visual step by step guidance that even new hires can follow and understand.
"ProcedureFlow allows our CSR’s to easily drive through our complicated systems and processes. It lets them focus on offering the best service to our members. As a result, we reduced the number of calls to our Tier Two support line by 40%. This has a significant impact to our customer service and to our bottom line."