We make the complex simple

Guide your team through the most challenging claims and call scenarios

Reduce claims errors

Increase accuracy of claims processed to reduce errors and improve your bottom line. Help employees serve members with ease, and increase first call resolution by 6%.

Reduce claim errors

Improve member experience

Ensure your members receive a consistent and seamless customer experience. Empower your team and improve the quality and consistency of service.

Improve member experience

Reduce escalations

Escalate fewer calls to tier 2 representatives. Give employees all the information they need to assist customers on the first call, and reduce peer support.

Reduce escalations

Real customers. Real results.

"ProcedureFlow allows our CSR’s to easily drive through our complicated systems and processes. It lets them focus on offering the best service to our members. As a result, we reduced the number of calls to our Tier Two support line by 40%. This has a significant impact to our customer service and to our bottom line."

Medavie Blue Cross was able to reduce escalations to tier 2 support by 40%.

A solution custom built for your business

  • An agent's guide through complex calls.
  • A place for all of your contact center's information.
  • Manager's solution for continuous improvement.
  • Training & support tools for your agents, team leads, and supervisors.
6% Increase in First Call Resolution

6%

Increase in First Call Resolution

40% Reduction in Escalations

40%

Reduction in Escalations

23% More Claims Processed

23%

More Claims Processed

Try ProcedureFlow free for 15 days

Does your organization already use ProcedureFlow? Log in or find your organization.

Or, contact us at sales@procedureflow.com or 1-888-827-3918.