Webinars

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• Orientation & Training

  Start your ProcedureFlow journey with our introduction and orientation webinar, specifically designed for new customers. Watch

• The Basics

  Get a quick tour of ProcedureFlow, learn how to create your first flow and then publish it. Watch

• How To Structure a Process

  Learn how to structure your first process with some great tips and tricks from our pros. Watch

• Beautiful Flows for Big Ugly Systems

  Learn how to build elegant training flows for systems using big complicated user interface systems. Watch

• Hyperlinking and Mapping Exceptions

  Learn the three different types of links and how to handle exceptions, all while making a pizza flow! Watch

• Setting Up Your Homepage

  Learn what to take into consideration when creating your own ProcedureFlow homepage. Watch

• Easy Administration

  Learn how to create entry points, invite users, manage permissions, run reports and more. Watch

• Planning for a Successful Implementation

  Learn how to roll out ProcedureFlow like a boss, get meaningful metrics and show your boss how much money you’ve saved with ProcedureFlow. Watch

• Save Money with Process Optimization

  Now that your current process is represented in visual flows, learn how to identify patterns of waste and create some big wins for your organization. Watch

• How to Handle Conflict Messages

  Learn how to handle and work around conflict messages when submitting your drafts for approval. Watch

• Entry Points

  Learn exactly what entry points are and how to choose the entry points that will work best for your organization. Watch

• Staying Ahead of the Operational Fires

  Learn how ProcedureFlow directly addresses the challenge of ramping new employees to full competency and how key metrics are impacted. Watch

• Introducing Our Solution Integration with SalesForce

  See the many benefits of using our integration with the SalesForce Sales and Service Clouds. Watch

• Giving Award Winning Service

  Hear from Rachel Mills, leaning on her twenty years of building winning teams. Hear how she builds engaged teams that strive to be their best. Watch

• Assemble a Dream Team of Call Center Supervisors

  Learn how to set your team up for success as employees make the jump from agent to supervisor. Hear from Jim Rembach, President of Call Center Coach as he shares his secrets for developing a dream team of front line leaders. Watch

• Leaders Answering the Call to Action in the Workplace

  Employee engagement creates a sustainable culture that is built for innovation and change. It all starts with a plan, from culture to a better customer experience. Watch

• Improving the Customer Experience With KCS

  Are two heads really better than one? Find out in this webinar with Talkdesk that explores the world of knowledge centered service (KCS). Watch

• How to Dramatically Cut New Hire Training Time

  Hear from industry expert and best selling author Jeff Toister! Watch

• How to Quickly Get Started with Remote Training

  In this Q&A session, industry expert Jeff Toister answers all your remote training questions. Watch

• How Utilities are Handling Remote Training During COVID-19

  Industry expert Bill Leasure shares training best practices for utility call centers and outlines a real life case study of how one utility overcame the many challenges of training hundreds of agents across multiple locations on highly complex processes. Watch

• The Secret Ingredient to Successful Remote Training: Happiness

  20 Year training expert Sheri Kendall believes that in the workplace, real learning happens outside of the classroom. Watch

• How Wyndham Hotels & Resorts Train Faster & Smarter

  Learn how Wyndham leverages ProcedureFlow to support their employees performing complex SOPs and meet the ever-changing business needs of their expanding list of properties. Watch

• Process Transformation Drives Game Changing Business Impacts for Keyano College

  How do you keep improving if you are always starting from scratch? Answer - You make it easy to document what you do. Learn how Keyano transformed their processes into visual step by step guides that reduced errors and shortened employee training time by several weeks. Watch

• Art of the Flow

  Watch as we share tips and tricks on how to take your flows to the next level. Watch

• 4th Largest US Health Insurer Empowers Agents to Reach Proficiency Faster

  Join Adam Patterson, AVP, Customer Service, as he shares insights from their journey to accelerate and simplify knowledge retrieval for frontline staff. Watch

• How to Create a Consistent Customer Experience

  Best-selling author Jeff Toister answers your toughest customer experience questions. Watch

• Mastering Remote Training and Onboarding

  Learn what Contact Center leaders at GTACC are doing to improve their remote training. Watch

• The State of Contact Center Training Webinar

  Gain insight into the current state of training for contact centers in North America and future trends that may become permanent changes to employee training. Watch

• How to provide outstanding service on residents’ terms

  311 center leaders dive into how they help their customer service representatives go above and beyond for city residents, without adding to training or call time. Watch