AWS Connect Integration
Accelerate issue resolution with AWS Connect and ProcedureFlow
When an agent engages with a customer, AWS Connect’s intelligent system analyzes the ongoing conversation in real time. Leveraging ProcedureFlow, it identifies critical instances where additional visual information could be helpful.
As the customer conversation unfolds, AWS Connect transcribes the call with exceptional accuracy. Simultaneously, ProcedureFlow leverages this transcript data to pinpoint the most relevant visual flow for the agent's immediate needs.
With the recommended visual flow at their fingertips, the agent gains a powerful advantage in guiding the conversation with precision and expertise. This results in faster problem resolution, increased customer satisfaction, and enhanced agent confidence.
We’ll provide an in-depth walkthrough of ProdecureFlow and how we can integrate into your existing systems.