AWS Connect Integration

Accelerate issue resolution with
AWS Connect and ProcedureFlow

AWS Connect Integrations
Our Capabilities

Unlock real-time, visual conversation guidance
in AWS Connect

Knowledge Suggestions

Real-Time Knowledge Suggestions

When an agent engages with a customer, AWS Connect’s intelligent system analyzes the ongoing conversation in real time. Leveraging ProcedureFlow, it identifies critical instances where additional visual information could be helpful.

Transcription and Redirection

Transcription and Redirection

As the customer conversation unfolds, AWS Connect transcribes the call with exceptional accuracy. Simultaneously, ProcedureFlow leverages this transcript data to pinpoint the most relevant visual flow for the agent's immediate needs.

Guided Customer Conversations

Guided Customer Conversations

With the recommended visual flow at their fingertips, the agent gains a powerful advantage in guiding the conversation with precision and expertise. This results in faster problem resolution, increased customer satisfaction, and enhanced agent confidence.


See How It Works

Unify your Agent Experience

We’ll provide an in-depth walkthrough of ProdecureFlow and
how we can integrate into your existing systems.

Get a demo