Enhance customer experiences with visual knowledge integrations
ProcedureFlow seamlessly integrates with leading platforms like Salesforce, Genesys, and AWS Connect, empowering your agents with real-time visual guidance to transform your contact center operations.
Partnered with leading solutions
Seamlessly integrates with leading platforms
Real-time Insights with Genesys
Agents can access step-by-step visual guidance through the recommendation of Einstein's Next Best Action, eliminating the need for time-consuming and inconsistent searches.
Real-time Insights with Genesys
ProcedureFlow leverages the data from ongoing customer chats to recommend the most relevant visual flow, enabling your agents to deliver exceptional service with precision and expertise.
Contextual Knowledge Popping with AWS Connect
With AWS Connect integration, agents have instant access to critical information during customer calls and swiftly resolve customer queries, leading to increased customer satisfaction and agent productivity.
Revolutionize the way agents interact
with your customers
Enhanced efficiency
Agent Assist streamlines customer interactions by providing real-time guidance and recommendations, empowering agents to navigate complex scenarios effortlessly.
Unified customer experience
By providing agents with real-time information and guidance, it enables them to adhere to best practices, leading to a uniform service quality across all customer interactions.
Human touch, enhanced by AI
Agent Assist combines the empathy and problem-solving capabilities of human agents with the efficiency and accuracy of AI-powered insights,
Efficient Decision-Making
Agent Assist equips agents with the necessary tools to make informed decisions swiftly, empowering agents to provide tailored solutions.
Customer-Centric Solutions
Agent Assist provides agents with real-time information and insights, allowing agents to deliver tailored solutions that cater to the specific needs and preferences of each customer.
Continuous Improvement
By analyzing customer interactions and feedback, businesses can identify patterns and make data-driven decisions to enhance overall customer satisfaction and loyalty.
