ProcedureFlow achieves SOC 2 Certification

ProcedureFlow achieves SOC 2 Certification

SAINT JOHN, NB, CANADA - December 17, 2020 - ProcedureFlow, a revolutionary knowledge management solution, is proud to announce the successful completion of Service Organization Control (SOC 2) certification. This certification serves as evidence for the measures ProcedureFlow has taken to ensure the highest level possible of security for customer data.

“ProcedureFlow has achieved a significant milestone with SOC 2 compliance. We pursued SOC 2 compliance to build and maintain the trust that our customers deserve,” says VP of Engineering Adrian Phinney. “ProcedureFlow has demonstrated to third-party auditors our commitments to security, availability, processing integrity, confidentiality, and privacy.”

SOC 2 is a rigorous external auditing process that ensures service providers have the necessary security measures to protect the privacy of organizations and their customers. The SOC 2 compliance is an internationally recognized standard that highlights the organization’s commitment to operational excellence, and commitment to security.

Daniella Degrace, ProcedureFlow CEO, says “Customer information security, and the protection of their data, have always been at the forefront of our company’s values. SOC 2 certification is a testament to ProcedureFlow’s commitment to deliver the absolute best to our customers”.

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


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