Procedureflow Utilities
Utilities in Focus

Accelerate employee proficiency and improve service quality

Create visual step-by-step guides that prepare new and experienced agents for any gas, electricity, water, power and operational scenarios that are thrown their way.

Trusted by leading organizations around the world
  • Los Angeles Department of Water and Power
  • Nova Scotia Power
  • Liberty Utilities
  • Energy NB Power

Empower your employees and create a better
customer experience

Inspire Agent Confidenc

Inspire Agent Confidence

Ensure new hires have the information they need to navigate complex processes and your complicated CIS.

Manage Attrition

Manage Attrition

Reduce time to proficiency and boost engagement so agents train faster and stay longer.

Optimize Service Delivery

Optimize Service Delivery

Improve core KPIs while enhancing overall service quality.

ProcedureFlow Customer Use-Cases

Create simple process workflows for any call type

Disaster response

Disaster Response

Empower agents to handle emergency situations and respond to inquiries in an accurate and timely manner.



Allow agents to quickly respond to users’ requests for service changes.

Billing and payments

Billing and Payments

Reduce the complexity in billing and payments and ensure agents provide an accurate, error-free experience for users.


Metered Services

Whether it's an agent walking a customer through a meter read, or a new field technician carrying out an installation, guide your team through any metering related process.

Results seen across our utility customers


Faster cross training


Mentor assist calls eliminated


Hours saved from reduced mentor assist calls

Hear from our customer

"Using ProcedureFlow has decreased our cross-training time by 61%, and our trainees are now taking live calls from customers 8 days sooner."

Manager of Customer Relations and Infrastructure NB Power

Ready to transform your knowledge base?

See how ProcedureFlow turns long processes into visual guides to
improve your customer and employee experience.

Get a Demo