ProcedureFlow wins Exceptional Customer Experience Award at 2020 ContactNB Excellence Gala

ProcedureFlow wins Exceptional Customer Experience Award at 2020 ContactNB Excellence Gala

SAINT JOHN, NB, CANADA -October 9th, 2020- ProcedureFlow, a revolutionary knowledge management solution, was awarded the Exceptional Customer Experience Award at the 2020 ContactNB Excellence Gala.

The 16th annual Awards of Excellence Gala took place virtually on October 8th. This event is a celebration of the contact center industry in New Brunswick, bringing together contact centers, leaders, and innovators to recognize their accomplishments in employee experience, workforce management, performance excellence, and more.

“At ProcedureFlow, we take pride in helping organizations deliver their best possible customer experience” says ProcedureFlow CEO Daniella DeGrace. “We are honoured to be a recipient of ContactNB’s Exceptional Customer Experience Award, and want to congratulate all of the winners and nominees of the Awards Excellence Gala”.

About Contact NB

ContactNB is a provincial industry association representing the Contact Centre industry in New Brunswick, Canada, led by a private sector Board of Directors committed to industry growth, employee development, and enhanced community awareness.

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


Media inquiries can be made to