ProcedureFlow Wins Exceptional Customer Experience Award At ContactNB

ProcedureFlow Wins Exceptional Customer Experience Award At ContactNB

SAINT JOHN, NB, CANADA - JUNE 4, 2018 - ProcedureFlow, a knowledge management organization, was named the winner of the Exceptional Customer Experience Award by ContactNB.

The 14th annual Awards of Excellence Gala took place in Moncton, New Brunswick on May 31st. This event brings together several provincial contact centers from a wide range of industries, as well as leaders and innovators in the contact center space. The gala recognizes organizations for their efforts in employee experience, workforce management, performance excellence, and much more.

“We pride ourselves in going above and beyond for our clients, who leverage our software to provide outstanding service to their own customers,” says Daniella Degrace, CEO of ProcedureFlow. “This award is not only a direct reflection of the value of using our software, but also the efforts of our customer service team. It is truly an honour to be recognized for this by ContactNB.”

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit

About ContactNB

ContactNB is a provincial industry association led by a private sector Board of Directors committed to industry growth, employee development, and enhanced community awareness. They represent an industry that employs over 18,000 people in the province of New Brunswick and contributes approximately $1.5 billion to the economy.


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