ProcedureFlow achieves SOC 2 Type II Compliance

ProcedureFlow achieves SOC 2 Type II Compliance

SAINT JOHN, NB, CANADA - June 29, 2021- ProcedureFlow, a revolutionary knowledge management software, is proud to announce the successful completion of Service Organization Control (SOC 2) Type II certification. SOC 2 Type II is a testament to the service organization’s commitment to security, availability, and processing integrity of the systems used to protect user data.

“ProcedureFlow is a customer-centric organization, and we pride ourselves in delivering the absolute best service and security to our customers,” says ProcedureFlow CEO Daniella DeGrace. “The SOC 2 Type II certification is evidence of our testament to protecting customer’s data and their information security. We are proud of our engineering team for their role in obtaining Type II compliance.”

SOC 2 Type II is an intensive external auditing process that ensures service providers have the necessary security measures to protect the data privacy of organizations and their customers. The SOC 2 Type II compliance is a globally established standard that emphasizes the organization’s commitment to operational excellence, and commitment to security.

“ProcedureFlow has demonstrated our commitment to build and maintain trust with customers,” says VP of Engineering Adrian Phinney. “Having SOC 2 Type II compliance is a substantial achievement in ProcedureFlow's security, availability, processing integrity, confidentiality, and privacy.”

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


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