SAINT JOHN, NB, CANADA- November 17th, 2020 – ContactCenterWorld.com hosted their 15th Annual Global Top Ranking Performers Awards Ceremony virtually on Thursday, November 12th, 2020. ProcedureFlow, a revolutionary knowledge management solution, was awarded gold in the Best Technology Innovation - Live Agent Support Solution category.
This award recognizes a solution that supports and enhances agents’ performance by providing assistance before, during and/or after customer contact.
“ProcedureFlow supports agents by giving them the information they need at the precise moment that they need it. Whether its an employee just beginning training, or months later when they encounter a complex contact scenario, ProcedureFlow helps agents gain confidence, improve performance, and better assist customers," says CEO Daniella DeGrace.
"We've helped organizations navigate the many challenges of pandemic driven business changes, including quick pivots to operations, change management, and a growing remote workforce. We are deeply honored to be recognized by contact center world as Best Technology Innovation in the Live Agent Assist category, and would like to congratulate all other nominees and winners from the awards ceremony.”
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. They were established in 1999.
ProcedureFlow is a next-generation knowledge management SaaS product designed to help organizations visualize their processes and procedures and empower teams to access updated information while meeting compliance requirements.
For more information, visit procedureflow.com or follow us on social media @ProcedureFlow.
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