SAINT JOHN, NB, CANADA- November 17th, 2020 – ContactCenterWorld.com hosted their 15th Annual Global Top Ranking Performers Awards Ceremony virtually on Thursday, November 12th, 2020. ProcedureFlow, a revolutionary knowledge management solution, was awarded gold in the Best Technology Innovation - Live Agent Support Solution category.
This award recognizes a solution that supports and enhances agents’ performance by providing assistance before, during and/or after customer contact.
“ProcedureFlow supports agents by giving them the information they need at the precise moment that they need it. Whether its an employee just beginning training, or months later when they encounter a complex contact scenario, ProcedureFlow helps agents gain confidence, improve performance, and better assist customers," says CEO Daniella DeGrace.
"We've helped organizations navigate the many challenges of pandemic driven business changes, including quick pivots to operations, change management, and a growing remote workforce. We are deeply honored to be recognized by contact center world as Best Technology Innovation in the Live Agent Assist category, and would like to congratulate all other nominees and winners from the awards ceremony.”
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. They were established in 1999.
ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit procedureflow.com.
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