ProcedureFlow opens new office to support rapid growth.

ProcedureFlow opens new office to support rapid growth.

SAINT JOHN, NB, CANADA - June 16th 2020- ProcedureFlow, a revolutionary knowledge management solution announces today the official opening of their new office in Saint John, New Brunswick.

ProcedureFlow’s new office serves to accommodate the rapid growth of their team who, in the past 12 months has expanded by 75%. With a continually growing customer base and new team members joining from across North America, CEO Daniella DeGrace anticipates this trend of growth to continue into 2021 and beyond.

“This marks an important milestone for our business that signifies just how far we’ve come in such a short amount of time” says DeGrace. “Now as a global company with customers and employees around the world, we are thrilled to have a new modern and creative space that encourages collaboration and innovation.”

The new space was designed as an open concept office fit with real brick, floor to ceiling glass walls, and views onlooking the ocean and lighthouses.

“The anticipation of our new office has built up a great deal of excitement among our team. We are thrilled to be working in a beautiful open space that reflects the uniqueness of our company and product.”

With several restrictions still in place due to COVID-19, ProcedureFlow will be allowing employees to enter in the new space on a rotating basis to maintain necessary physical distancing measures. DeGrace says that during this time the health and safety of employees remains the number one priority of ProcedureFlow.

“Despite the challenges of COVID-19 we have continued to not only grow but thrive. ProcedureFlow has become the essential tool for organizations during this crisis, opening the door for many new opportunities. We are grateful that our product can make a difference during this difficult time, and are proud that we have been able to support employees in organizations around the world.”

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


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