Training & Development solution of the year winner

Training & Development solution of the year winner

SAINT JOHN, NB, CANADA - June 26th 2019 - ProcedureFlow, a knowledge management company was honored with the Training & Development Solution of the Year award at the 2019 Customer Contact Week Excellence Awards Gala.

This award celebrates a contact center solution that acts as a leading support mechanism to both agent performance and engagement. The winner is evaluated based on their ability to: deliver a top solution to key contact center training needs, overcome generational challenges, and drive key success metrics for client’s L&D functions.

“We are so honored to be recognized by CCW for our revolutionary approach to training.” says ProcedureFlow CEO Daniella Degrace. “On behalf of the entire team, we’d like to congratulate all other CCW Excellence Award winners, we look forward to seeing you all next year!”

About CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


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