ProcedureFlow finalist for Training & Development solution of the year

ProcedureFlow finalist for Training & Development solution of the year

SAINT JOHN, NB, CANADA - June 6th 2019 - ProcedureFlow, a knowledge management company has been listed as a finalist for one of Customer Contact Week’s Excellence Awards.

The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

ProcedureFlow has been listed as a finalist for the Training & Development Solution of the Year category. This award celebrates the solution that acts as a leading support mechanism to both agent performance and engagement. The winner is evaluated based on their ability to: deliver a top solution to key contact center training needs, overcome generational challenges, and drive key success metrics for client’s L&D functions.

“We are thrilled to be a finalist for CCW’s Training & Development Solution of the Year. Our team is dedicated to revolutionizing the way companies train their teams, and with a strong focus on customer success we’ve been able to help companies reduce their training time by 75%”. Says ProcedureFlow CEO Daniella Degrace. “We look forward to attending this year’s CCW conference and would like to wish all Excellence Awards finalists the best of luck”.

For a full list of CCW Excellence Awards finalists, please visit their website.

About CCW

Customer Contact Week, the world’s largest customer contact event, is the #1 meeting place for CX, contact center and customer care executives. This June 24-28 at The Mirage in Las Vegas, CCW is bringing together 2,500+ executives for five inspirational, educational, community-oriented and unforgettable days. The CCW Expo Hall will feature state-of-the-art technologies from 200+ exhibitors. Solutions and technology themes in the Expo Hall are featured throughout the event agenda, covering topics including: AI/Chatbots, Customer Experience, Customer Feedback, Employee Engagement, Omnichannel, Nearshoring and Offshoring, Social Media, Training & Development and more.

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


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