SAINT JOHN, NB, CANADA - May 31st 2019 - ProcedureFlow, a knowledge management company was named the winner of the Training & Performance Excellence award from ContactNB at their annual awards gala.
The 15th annual Awards of Excellence Gala took place in Fredericton, New Brunswick on May 30th. This event brings together several provincial contact centers from a wide range of industries, as well as leaders and innovators in the contact center space. The gala recognizes organizations for their efforts in employee experience, workforce management, performance excellence, and much more.
“We are proud to have a completely unique and revolutionary approach to training. Our employees and customers benefit from this unique approach by getting trained and onboarded 75% faster.” Says ProcedureFlow CEO Daniella Degrace. “We are honored to be recognized for this by ContactNB, and would like to congratulate all other winners of ContactNB Excellence Awards.”
ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit procedureflow.com.
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