SAINT JOHN, NB, CANADA - OCTOBER 3, 2018 - ProcedureFlow is pleased to announce that we will be exhibiting and presenting at Contact Atlantic in Saint John, New Brunswick, Canada.
ProcedureFlow’s Cory Hartlen will be presenting on day two of the conference on October 24th. Cory’s presentation will focus on the power of visuals, and how organizations have been slow to adopt them in training and onboarding. Attendees will walk away with an understanding of how to reduce training costs and AHT, and improve the overall customer experience.
If you’ll be in the Saint John area and would like to see our presentation or say hi to our team, register by visiting Contact Atlantic’s website.
ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit procedureflow.com.
Contact Atlantic is the largest contact centre industry conference and expo east of Montreal, drawing over 150 contact centre professionals from across Canada as well as delegates from the US and Europe. Over the 20-year history, it has grown to become Canada's Premier Contact Centre Industry Event. This three-day event is organized by a volunteer organizing committee with the direction of a not-for-profit private sector Board of Directors made up of Canadian industry leaders committed to industry growth, employee development and enhanced community awareness and promotion of the contact centre industry. The contact centres that come to this event represent industry-leading companies from around the world.
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