ProcedureFlow to Present at Customer Contact Week in Las Vegas

ProcedureFlow to Present at Customer Contact Week in Las Vegas

SAINT JOHN, NB, CANADA - MAY 29, 2018 - ProcedureFlow is pleased to announce that we will be exhibiting and presenting at Customer Contact Week in Las Vegas, Nevada.

A client case study featuring NB Power’s Jill Feero will be presented on day two of the conference, on June 21st. The core theme will focus on how NB Power transformed training into Learning by Doing, eliminating over 1,000 hours of hold time annually, and reducing costs by more than a quarter of a million dollars.

Customer Contact Week, the world’s largest and most comprehensive event for customer service and CX professionals, returns to The Mirage in Las Vegas this June 18-22. This event will gather over 2,500 senior decision makers who spearhead contact center and customer experience strategies. This year’s agenda features current issues and future challenges that are pivotal in the customer service industry today.

The conference will address topics such as Chatbots and their roles in the industry, comprehensive workshops that focus on retention and engagement, customer service delivery optimization, as well as an impressive list of keynote speakers.

If you’ll be in the Las Vegas area and would like to see our presentation or say hi to our team, get your ticket by visiting CCW’s website.

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


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