ProcedureFlow Welcomes Ciaran Coates as Director of Partnership Development

ProcedureFlow Welcomes Ciaran Coates as Director of Partnership Development

SAINT JOHN, NB, CANADA - MAY 9, 2018 - ProcedureFlow is pleased to announce and welcome Ciaran Coates as Director of Partnership Development.

Ciaran comes to ProcedureFlow with over 20 years of experience developing partner relationships, and has acquired deep industry knowledge of the SaaS and Cloud industries. Ciaran previously worked for startups like Radian6, several Fortune 500 firms including Salesforce, and has a background in strategic positioning in competitive market segments.

“I am thrilled to be working with a high energy, dynamic team whose number one focus is on customer success,” says Coates. “I look forward to continue leveraging existing partner relationships, building new ones, and defining a clear strategy for the future.”

“Ciaran’s proven track record of building key partner relationships will help us continue to grow globally and penetrate new markets”, says Daniella Degrace, CEO of ProcedureFlow. “He will play a key role in developing our partnership and alliance strategy. We are very excited to have him on board.”

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


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