ProcedureFlow, a cloud-based knowledge management software combines with Genesys Customer Experience Platform to expand seamless integrations for contact center agents
SAINT JOHN, NB, CANADA — MARCH 14, 2018 — We are pleased to announce that ProcedureFlow is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. The new AppFoundry now gives all Genesys customers one interface to explore its ecosystem of pre-built integrations for the entire Genesys portfolio, including PureEngage™, PureConnect™ and PureCloud.
ProcedureFlow turns company processes and expert information into an accessible, easy to use management tool. ProcedureFlow leverages the knowledge of an organization’s smartest employees to reduce training time, reduce operational costs, improve consistency, and improve efficiency.
“We are thrilled to be partnering with Genesys, a leader in Customer Experience Platform.” says Daniella Degrace, CEO of ProcedureFlow. “Combining the Genesys omnichannel customer experience and contact center solutions with ProcedureFlow’s revolutionary approach to knowledge sharing will play a key role in driving further customer success”.
“It's easy to integrate ProcedureFlow into the Genesys omnichannel contact center architecture,” says Micah Peterson, VP of Product Management. “When ProcedureFlow is integrated with Genesys customer interaction channels, agents are instantly presented with the exact process steps they need to assist customers. With ProcedureFlow, agents know who the customer is, what they need and which process to execute, all before even saying hello.”
The ProcedureFlow integration is now available with Genesys PureEngage™, an omnichannel customer engagement suite for global businesses to deliver competitively superior experiences – providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale.
To learn more about the specific features and benefits of the solution integration, visit ProcedureFlow’s AppFoundry listing.
ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit procedureflow.com.
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