ProcedureFlow to Present at the Call & Contact Centre Expo in London, England

ProcedureFlow to Present at the Call & Contact Centre Expo in London, England

SAINT JOHN, NB, CANADA - March 7, 2018 - ProcedureFlow is pleased to announce that we will be exhibiting and presenting at the Call & Contact Centre Expo in London, England.

ProcedureFlow’s Micah Peterson will present Solving the Mystery - How To Make Your Agents Experts Faster. This session will focus on how to reduce training time and help agents have better customer conversations through their challenging first few months on the phone.

Taking place on the 21st and 22nd, Call & Contact Centre Expo is an informative and captivating exhibition and conference designed to showcase the latest and most effective developments within the customer engagement world.

Boasting an unparalleled lineup of 700 cutting-edge suppliers, 200 interactive masterclasses and 500 expert-led seminars overall - Call & Contact Centre Expo will attract an audience of over 4,000 CX Directors, Information Technology professionals and contact centre decision makers.

This event has acquired sought-after speakers working for world-leading business organizations, and houses suppliers of innovative products and services in everything from unified communications and cloud solutions to payment security, voice analytics and robotics.

If you’re interested in viewing ProcedureFlow’s presentation and attending the Call & Contact Centre Expo, get your free ticket!

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


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