We are thrilled to congratulate our customer, Medavie Blue Cross, on winning ContactNB’s 2017 Best Customer - Vendor Partnership Award, along with ProcedureFlow! We are so proud to be a partner in their continued success! Medavie also took home (for the 4th year in a row!) the award for Training and Performance Excellence, which recognizes a contact centre that demonstrates a dedication to developing the skills of its workforce and that provides opportunity for industry advancement and future growth.
In service to their ongoing commitment to continuous improvement and innovation, Medavie leveraged ProcedureFlow to transform their training from traditional classroom training into “learning by doing”, ensuring that every Medavie employee now has the confidence and expertise to provide guidance, value and the best care possible to their many members.
See here for more details on how Medavie transformed their training with ProcedureFlow!
ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit procedureflow.com.
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