ProcedureFlow Joins Talkdesk’s AppConnect as Launch Partner

SAN FRANCISCO – April 25, 2017 – ProcedureFlow is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco

AppConnect is now available for all Talkdesk customers, with an initial offering of more than a dozen apps, including ProcedureFlow, a unique and innovative cloud-based call center knowledge base. Starting today, Talkdesk admins can integrate ProcedureFlow’s capabilities to their contact center with just a single click. Like all AppConnect tools, ProcedureFlow is available as a free trial with a pay-as-you-go system in place after the trial.

“We are thrilled to announce our partnership with Talkdesk. The seamless integration of Talkdesk and ProcedureFlow creates one single view for agents and administrators, ultimately combining Talkdesk’s world class call center software with ProcedureFlow’s revolutionary approach to knowledge sharing.“ - Daniella DeGrace, Chief Executive Officer, ProcedureFlow

“Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from ProcedureFlow. We recognize them as a true innovator and are looking forward to building something great together.” - Robert Sur, Head of Platform, Talkdesk

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit

About Talkdesk

Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.

In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit


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