ProcedureFlow Announces Solution Integration with Salesforce

October 26, 2016 - Saint John, NB - We are pleased to announce that we are now offering a solution integration with Salesforce. This integration allows Salesforce users to better run their business operations and delight customers by having updated procedures at their fingertips, all within Salesforce.

With over 150,000 customers worldwide, Salesforce is your business' command centre in the form of a customer relationship platform (CRM). Their solutions work together to manage your sales, marketing, customer service, and more in one central location. ProcedureFlow’s solution integration expands on this by embedding company-specific operational processes and procedures inside of Salesforce.

About ProcedureFlow

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain, and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities very close to day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees. For more information, visit


Media inquiries can be made to